W11 believes protecting your personal data is our responsibility. Our Privacy Policy is fully transparent — learn how data is collected, where it goes, and how it is kept secure.
W11 is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains how w11 collects, uses, stores, and protects your personal information.
By using our website or mobile platform, you are deemed to have accepted this Privacy Policy. Please read it carefully before creating an account. w11's Privacy Policy has been developed in compliance with applicable laws in Bangladesh and international data protection standards.
This Policy applies only to the w11 website and app. w11 is not responsible for any third-party sites or services.
W11 never sells your personal data or shares it with third parties without authorization. Protecting your information is our foremost responsibility.
W11 only collects information that is necessary to deliver services, manage accounts, and ensure security. We do not collect any data beyond what is needed.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, Date of Birth, National ID Number | Account verification and age confirmation |
| Contact Information | Mobile Number, Email Address | Notifications & Support Communications |
| Financial information | Mobile Banking Number, Transaction History | Deposit & Withdrawal Processing |
| Device Information | IP address, browser type, device model | Security Monitoring & Fraud Prevention |
| Usage Information | Game history, login times, session data | Service improvement and personalized experience |
| Location data | Country, City (Approximate) | Geo-Restriction Verification |
We never store your full payment card number or bank password. All financial transactions are processed through fully encrypted channels.
W11 collects data through several methods. Each approach is fully transparent and conducted with the user's awareness.
W11 uses collected data exclusively for specific, legitimate purposes. We never use your information for anything beyond what is stated.
You can ask our support team to opt you out of promotional notifications at any time. However, communications related to security and transactions cannot be disabled.
W11 uses industry-standard security technology to keep your data safe. Our servers are fully encrypted and undergo regular security audits.
In the event of an unexpected data breach, w11 will notify affected users and the relevant authorities as quickly as possible, in accordance with applicable law.
The w11 website uses cookies to enhance your browsing experience and ensure the platform functions correctly. Cookies are small text files stored in your browser or on your device.
You can manage cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.
As a w11 user, you have the following rights over your personal data. Contact our support team to exercise any of these rights.
You may request to see what data we hold about you.
You may request corrections to any inaccurate or incomplete information.
You may request the deletion of your data, provided there are no legal obligations requiring its retention.
You may request that we stop using your data for specific purposes.
You may request a copy of your data in a structured format.
If you believe your privacy has been violated, you may report it directly to us or to the relevant authority.
W11 is strictly prohibited for anyone under 18. We do not knowingly collect or store data from individuals under the age of 18.
Age is verified at registration, and users under 18 are not permitted to open an account. If any minor's data is found in our system, it will be deleted immediately and the associated account will be closed.
If your child has accidentally created a w11 account, please contact our support team immediately. We will take prompt action.
W11 may update this Privacy Policy from time to time. Changes may occur due to legal requirements, the introduction of new services, or technological developments.
For any significant changes, we will notify you in advance via your registered mobile number or email. The "Last Updated" date at the top of the policy is always kept current.
Continued use of w11 after any changes to this policy will be considered your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.
For any questions, requests, or complaints regarding our Privacy Policy, please get in touch. Our dedicated privacy team aims to respond within 72 hours.
Our privacy team typically responds to all requests within 1–3 business days. For urgent matters, please reach us via live chat.
We prove our commitment through action, not just words. Here are a few reasons that set w11 apart.
Every transaction and piece of personal information is protected with 256-bit SSL encryption — the same standard used by banks.
W11 never sells your data or shares it with advertisers. Your privacy is not a commercial product.
View, correct, or request deletion of your data at any time. You have full control.
Independent security experts regularly audit w11 to ensure there are no vulnerabilities.
We respond to all privacy-related requests within 72 hours. Your concerns matter to us.
Our Privacy Policy is written in plain English so everything is easy to understand. No hidden terms.
Read w11's Privacy Policy and open your account with confidence. Enjoy the best online gaming experience in Bangladesh.